Terms and Conditions

Important Notice Regarding Automatic Renewals

This Service includes subscriptions that automatically renew. Please read these Terms carefully (in particular, Section 5) before starting a trial or completing a purchase. To avoid being charged, you must cancel your subscription before the end of your trial or current billing cycle. By purchasing a subscription that automatically renews, you agree to its auto-renewing nature and acknowledge that you must affirmatively cancel to avoid future charges. If you do not cancel in time, your subscription will automatically renew, and the applicable charges will apply. More detail is in Section 5 below.

Binding Arbitration & Dispute Resolution

Section 11 of these Terms governs how disputes between you and the Company are resolved and includes a binding arbitration agreement, seated in Nicosia, Cyprus: you agree to resolve disputes through final and binding arbitration rather than in court, except for certain limited exceptions, and you waive your right to file or participate in a class action lawsuit against us. You may opt out of the arbitration agreement as described in Section 12. Please read Section 11 carefully, as it affects your legal rights.

1. Acceptance of Terms

These Terms and Conditions (“Terms”) govern the relationship between you and FLUTTWINGS INVESTMENTS LIMITED, a company incorporated under the laws of Cyprus, with its registered address at Dimostheni Severi 12, 6th floor, Flat/Office 601, 1080, Nicosia, Cyprus (“we,” “us,” “our,” or the “Company”), regarding your use of the Company’s website pdfvault.ai and related services (the “Service”), including all information, text, graphics, software, and services available for your use (the “Content”). By accessing or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, forming a legally binding agreement between you and the Company. If you do not agree to these Terms, you must immediately stop using the Service, delete your account, and cancel any active subscriptions.

These Terms were originally drafted in English. If there is any conflict between the English-language version of these Terms and a version translated into another language, the English-language version will prevail.

1.1 Additional Terms and Policies

Our Privacy Policy, our Subscription Terms, and our Refund Policy form an integral part of these Terms. The Privacy Policy describes how we collect, use, and protect your personal data; the Subscription Terms set out trial and subscription pricing, billing, and cancellation; and the Refund Policy describes when refunds are available. We may also post additional policies, supplemental terms, or notices on the Service from time to time. Such terms are incorporated by reference and apply to your use of the Service.

1.2 Changes to these Terms

We may update, modify, or remove portions of these Terms at our discretion, to the extent permitted by applicable law; for example, when we introduce or discontinue features, to comply with legal or regulatory requirements, or in response to unforeseen circumstances. Where required by law, we will notify you of such changes. Unless stated otherwise, updates take effect once posted, indicated by the “Updated date” above. Continued use after that date constitutes acceptance. If you do not agree, you must stop using the Service, delete your account, and cancel your subscription.

1.3 Changes to the Service

We may update, change, suspend, or discontinue the Service (or any part, content, or feature) at any time, without notice and without liability; for example, to test new features, improve or further develop the Service, comply with legal requirements, or respond to unforeseen circumstances. Some features may not be available in all countries, languages, or operating systems.

2. Account Registration

2.1 Creating an Account

To access certain features of the Service, you may be required to register an account (“Account”) and provide accurate and complete information during registration.

2.2 Your Responsibilities

By creating an Account, you represent and warrant that: (1) the information you provide is truthful, accurate, and up to date; (2) you will update your Account information as needed; and (3) your use of the Service complies with all applicable laws and these Terms. Failure to maintain accurate information may impact the functionality of the Service and our ability to notify you of important updates.

2.3 Age Restriction

The Service is intended for users aged 18 and older. By creating an Account, you confirm that you are at least 18 years old and have the legal authority to enter into and comply with these Terms. If you are under the age of 18, you may only access or use the Service with the involvement, supervision, and approval of a parent or legal guardian who is at least 18 years old. By permitting a minor to use the Service, the parent or legal guardian agrees to these Terms on the minor’s behalf and accepts responsibility for the minor’s use of the Service.

2.4 Account Suspension or Termination

We may suspend or terminate your Account and restrict your access to the Service at our discretion, with or without prior notice, if we determine you have violated these Terms or any applicable law, including providing false or misleading information or engaging in fraudulent or unauthorized activity. Termination may result in loss of access to your data or content, and we are not responsible for any consequences resulting from such actions.

2.5 Account Security

You are responsible for maintaining the confidentiality of your Account credentials and for all activity conducted under your Account. If you suspect unauthorized access or a security breach, notify us immediately at support@pdfvault.ai. We are not liable for any loss or damage resulting from your failure to protect your credentials.

3. Use of the Service

3.1 Service Description

The Service provides a browser-based platform for working with PDF documents; including editing, signing, merging, splitting, compressing, and converting files between formats such as Word, JPG, and PNG. The Company may update, modify, or discontinue specific tools or features from time to time to maintain technical reliability, comply with applicable law, and improve user experience.

3.2 Ownership and Intellectual Property

The Service, including its software, content, logos, trademarks, and associated materials, remains the exclusive property of the Company or its licensors. Accessing or using the Service does not grant you ownership of any intellectual property beyond what is explicitly stated in these Terms. You may not copy, modify, distribute, sell, or reverse-engineer any portion of the Service unless expressly permitted.

3.3 License to Use the Service

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal or your own internal business purposes. This license does not permit sublicensing, resale, modification, or unauthorised use. Any breach of these Terms may result in immediate suspension or termination of your access.

3.4 Content Ownership

As between you and the Company, you retain all rights and ownership of your Content. We do not claim ownership of your Content and do not use your files to train artificial intelligence models. “Content” means any text, document, image, or file that you upload, import into, or create using the Service. You are solely responsible for ensuring your use of the Service in relation to your Content complies with applicable law and third-party rights, including features that remove password or access restrictions from files you upload — you may only use such features on Content you own or are legally authorized to modify. We do not permit unauthorized decryption or alteration of third-party files, and disclaim all liability arising from misuse of such features.

3.5 License to Operate the Service on Your Behalf

Solely to operate the Service on your behalf, you grant us a non-exclusive, worldwide, royalty-free license to reproduce, store, and process your Content as necessary to provide the Service’s functionality, including hosting, displaying, and enabling you to edit your Content.

3.6 Content Access After Termination

Once your subscription or account is terminated, your Content may become inaccessible. We will make reasonable efforts to give you advance notice before suspending or closing your account (unless legally prohibited), so you have a chance to retrieve your Content.

You acknowledge that if you do not download your Content prior to termination of your account, your Content may be deleted permanently.

3.7 Sensitive Personal Information

You agree not to transmit or disclose any Sensitive Personal Information using the Service. You shall not process through or upload to the Service any documents or files containing Sensitive Personal Information. “Sensitive Personal Information” means an individual’s financial information, data concerning sexual behavior or orientation, medical or health information, biometric data, personal information of children protected under applicable child data protection laws, and any similar category defined under applicable data protection or privacy law.

3.8 Service Availability and Modifications

We may modify, suspend, or discontinue any aspect of the Service at any time without liability. Certain features may not be available in all regions or on all devices. If a modification affects your use of the Service, you may cancel your subscription or delete your account. Please use an up-to-date web browser to help prevent security issues and ensure all features work correctly.

3.9 User Reviews and Testimonials

By submitting, posting, or otherwise providing any review, rating, comment, or testimonial (“Review”) about the Service on any platform, you grant the Company a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable, and transferable right to use, reproduce, modify, publish, translate, distribute, and create derivative works from such Reviews for any lawful purpose, including marketing and product development, without further notice, attribution, or compensation. The Company is not obligated to use or maintain any Review and may remove or edit Reviews at its discretion and is not responsible for the content of Reviews or the opinions expressed in them. To request removal of a Review you submitted, contact support@pdfvault.ai.

3.10 Customer Support

Customer support is provided at the Company’s discretion. While we aim to assist users, there is no obligation to provide support or respond to inquiries. Contact support@pdfvault.ai, and we will respond as soon as reasonably possible. We expect all users to interact with our support team respectfully; abusive, threatening, or harassing communication may result in immediate account termination.

4. Third-Party Services, Materials, and Advertising

The Service may integrate, provide access to, or display content from third-party services, websites, or materials (“Third-Party Services” and “Third-Party Materials”), including payment processors, hosting providers, customer support tools, file conversion providers, and advertising networks such as Google Ads. The Company does not control or assume responsibility for the content, functionality, or policies of any Third-Party Services.

4.1 No Endorsement or Responsibility

The Company does not endorse, verify, or assume responsibility for the accuracy, legality, or reliability of any Third-Party Services or Materials. Any interactions or transactions you have with third parties through the Service are solely between you and that third party.

4.2 Third-Party Links and Advertising

The Service may include advertisements, sponsored content, or links to third-party websites not owned or controlled by the Company. Clicking on third-party links does not establish any endorsement or affiliation between the Company and the third party. It is your responsibility to review the terms and privacy practices of third-party services before using them.

4.3 Use of Third-Party Services at Your Own Risk

Accessing Third-Party Services through the Service is voluntary and at your own risk, including potential exposure to malware, phishing, or deceptive practices. The Company is not responsible for any disputes, losses, or damages arising from your engagement with Third-Party Services.

5. Subscription Fees and Payment

5.1 Subscription Options and Purchases

The Service offers subscription-based access to its features, purchasable through the website. Applicable fees, billing terms, and durations will be displayed at checkout before payment authorization. Pricing may vary by region, plan, and subscription duration. Some limited features may be available free of charge; full access requires a paid subscription.

5.2 Purchases and Payment Processing

By selecting a subscription and authorising payment, you instruct our payment processor, Adyen, to charge your selected payment method. Once payment is validated, you will receive access to the Service. You consent to the use of a payment retry mechanism in connection with subscription renewals: if a renewal payment fails due to insufficient funds, expired card details, or other processing issues, we may make several attempts to process the renewal using the same payment method. If all attempts fail, your subscription will be automatically cancelled and access suspended until a valid payment method is provided.

5.3 Credits

The Service may employ a credit-based system to enable access to certain features or actions. Credits are a virtual unit of access and do not represent currency or any financial instrument; they can only be used within the Service and have no monetary value outside of it. Credits are not your property and may not be sold, transferred, or exchanged. Any promotional or bonus credits granted are non-transferable and non-refundable.

5.4 Auto-Renewal and Subscription Continuity

All subscriptions automatically renew unless cancelled. The renewal period matches the initial subscription term unless otherwise disclosed at purchase. To avoid renewal, you must cancel before the renewal date. By purchasing a subscription, you acknowledge and agree that you are entering into a recurring subscription for the Service and that charges will be applied periodically based on the selected billing cycle. The renewal rate will be no more than the rate for the immediately prior period, excluding promotional or discount pricing, unless we notify you of a rate change beforehand. Cancellation must be completed through account settings or by contacting support@pdfvault.ai; cancellation takes effect at the end of the current billing period, and you retain access to paid features until then.

5.5 Add-On Items and Additional Services

You may have the option to purchase add-on items or supplementary features, as one-time or recurring charges. Cancelling your main subscription also cancels any associated recurring add-ons; cancelling an add-on alone does not affect your primary subscription.

5.6 Refunds

You acknowledge and agree that purchases are generally non-refundable, except that we will provide refunds to the extent required by mandatory provisions of applicable law and as set out in our published Refund Policy, which includes a 14-day money-back guarantee on qualifying first payments.

5.7 Right of Withdrawal for EU and UK Residents

If you are a resident of the European Union or the United Kingdom, you have the legal right to withdraw from a contract for the purchase of digital content or digital services within 14 days of your purchase, without providing any reason. To exercise this right, notify us by email at support@pdfvault.ai stating your decision to withdraw. You may use the model withdrawal form below, though it is not mandatory.

If you exercise your right of withdrawal, we will refund all payments received from you without undue delay, and in any event no later than 14 days from the date we receive your withdrawal notice, using the same payment method as the original transaction, at no extra cost to you.

If you have expressly consented to immediate supply of the Service before the withdrawal period expires and acknowledged that you will lose your right to withdraw, you will not be eligible for a refund for any digital content already delivered. For digital services, you may be eligible for a proportional refund based on the portion of the Service provided before your withdrawal request. Full detail is set out in our Refund Policy.

5.8 Model Withdrawal Form

5.9 Chargebacks and Payment Disputes

If you wish to request a refund, we encourage you to contact us first at support@pdfvault.ai before initiating a chargeback with your payment provider, so we can review and attempt to resolve your request directly. Refunds are not processed in real time; please allow a reasonable number of business days for a confirmed refund to reflect in your account. Initiating a chargeback against a valid charge may result in suspension of your account pending resolution. Fraudulent or improper chargebacks may result in termination of your account, a permanent ban, and potential legal action.

5.10 Trials and Promotional Offers

We may offer free or discounted trials providing temporary access to the Service. Trial duration and terms will be displayed at sign-up. If you do not cancel before the trial ends, your subscription automatically converts into a paid subscription and the applicable fee is charged. It is your responsibility to track the trial period and cancel if you do not wish to continue. We reserve the right to modify, revoke, or restrict trial or promotional eligibility at any time.

5.11 Promotional Codes

We may provide gift cards or promotional codes redeemable for features or services within the Service for a limited period, subject to eligibility. Promotional Codes have no cash value, are personal and non-transferable, and we are under no obligation to provide compensation in connection with them.

5.12 Changes to Subscription Fees

We may modify subscription fees at any time, to the extent permitted by applicable law. Where notice is required by law, we will provide it in the manner and timeframe mandated; otherwise, we will notify you by email or other prominent means before the change takes effect. If you do not agree to updated fees, you may cancel your subscription before the new pricing takes effect.

5.13 Failure to Pay and Service Termination

If a payment is declined or not received when due, we may notify you to update your payment method. If unresolved, we reserve the right to suspend or terminate your access without further notice; any associated content or settings may be lost, and we are not responsible for restoring them.

6. User Representation and Restrictions

By accessing or using the Service, you confirm that: you have the legal capacity to enter into and comply with these Terms; you are at least 18 years old; you will not access the Service through automated or non-human means; you will not use the Service for any unlawful or unauthorized purpose; you are not located in a country subject to comprehensive trade sanctions or designated as a terrorist-supporting nation; you are not listed on any government list of prohibited or restricted persons; and your use of the Service complies with all applicable laws.

6.1 Prohibited Conduct

You agree not to:

• Collect, scrape, or systematically retrieve data or content from the Service to create a database, compilation, or directory without our express permission.
• Use the Service for any unauthorized purpose, including modifying, adapting, or creating derivative works from it.
• Use the Service for commercial or revenue-generating purposes unless expressly approved by us.
• Make the Service accessible over a network that allows multiple devices or users to access it simultaneously, unless permitted.
• Develop, launch, or use the Service to create a competing product or service.
• Circumvent, disable, or interfere with security features of the Service.
• Frame, embed, or link to the Service without authorization.
• Interfere with or disrupt the Service, or place undue burden on our infrastructure.
• Decompile, disassemble, reverse-engineer, or otherwise attempt to access the source code of the Service.
• Bypass or attempt to bypass access restrictions or security measures.
• Upload, transmit, or distribute malware, viruses, or other harmful software.
• Use or distribute any automated system (bots, spiders, scrapers) to access or interact with the Service.
• Send unsolicited commercial emails or engage in spam-related activity.
• Engage in any activity that may harm or damage the reputation of the Company or the Service.
• Upload files containing illegal content or content that infringes third-party intellectual property or privacy rights.
• Use the Service to process files on behalf of others for commercial resale without our written consent.
• Resell, sublicense, or make the Service available to third parties except as expressly permitted.

7. Disclaimer of Warranties

Except to the extent prohibited by law, you expressly acknowledge and agree that your use of the Service is at your own risk. The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or reliability. We do not warrant that the Service will meet your requirements, be uninterrupted, secure, or error-free, or that results obtained will be accurate or reliable.

7.1 No Professional Advice

Any information or statements available through the Service are for general informational purposes only and do not replace professional financial, medical, legal, or other specialized advice. You are solely responsible for decisions made based on information provided through the Service.

7.2 Consumer Protection and Non-Waivable Rights

Nothing in these Terms excludes or limits any consumer rights that cannot be waived under applicable law. If you are entitled to statutory rights under the laws of your country of residence, those rights remain unaffected by these disclaimers.

8. Limitation of Liability

To the maximum extent permitted by law, the Company (including its affiliates, officers, employees, agents, and licensors) shall not be liable for any indirect, incidental, consequential, exemplary, special, or punitive damages, including lost profits or lost data, arising from your use of the Service, even if advised of the possibility of such damages.

8.1 Limitation of Aggregate Liability

Our total liability to you for any claim arising out of or related to your use of the Service shall be limited to the total amount you paid to us during the twelve (12) months immediately preceding the event giving rise to the claim, or, if greater, one hundred euros (€100).

8.2 Waiver of Unknown Claims (California Residents)

If you are a resident of California, you expressly waive California Civil Code Section 1542, which states: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

By accepting these Terms, you recognize you may be waiving rights with respect to claims currently unknown or unsuspected.

8.3 Jurisdiction-Specific Exceptions

Some jurisdictions do not allow certain limitations or exclusions of liability. To the extent any part of these limitations is found unenforceable, the remaining limitations shall still apply to the maximum extent permitted.

9. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, employees, agents, and licensors from any losses, damages, liabilities, claims, and expenses (including reasonable attorneys’ fees) arising from: your Content, including claims that it infringes third-party rights; your breach of these Terms; your access to or use of the Service; and your violation of any applicable law or third-party rights. The Company reserves the right to assume control of the defence of any claim subject to indemnification, and you agree to cooperate with our defence.

10. International Use

The Company makes no representation that the Service is accessible, appropriate, or legally available in your jurisdiction, and use of the Service is prohibited where doing so would be illegal. You access the Service at your own initiative and are responsible for compliance with local laws.

11. Informal Dispute Resolution Procedures and Arbitration

Please read this provision carefully. By agreeing to it, you are waiving your right to participate in a class action lawsuit and your right to a jury trial, and you are agreeing to resolve disputes through binding arbitration seated in Nicosia, Cyprus, unless you opt out as described in Section 12.

You and the Company agree to resolve all Disputes through binding arbitration as described below, except for: (i) claims within the jurisdiction of a small claims court, provided they are not class-action disputes; and (ii) disputes related to intellectual property rights. A “Dispute” means any claim or controversy between you and the Company regarding the Service or this agreement, including disputes about the interpretation or enforceability of this Arbitration Agreement. Nothing in this Arbitration Agreement limits any non-waivable consumer rights available to you under the mandatory laws of your country of residence.

11.1 Mandatory Pre-Filing Notice Procedure

Before commencing arbitration or a small claims action, you must send the Company a written notice of the Dispute (“Notice”) to the address below, including your name, address, and email; a description of the Dispute and relevant facts; the relief sought, including any damages calculation; and a personally signed statement verifying the accuracy of the Notice. After Notice is received, both parties agree to engage in good-faith negotiation for 60 days, including at least one individualised video conference. If the Dispute is not resolved within that period, either party may commence arbitration or a small claims action. Compliance with this procedure is a condition precedent to arbitration.

Notices should be sent to: FLUTTWINGS INVESTMENTS LIMITED, Dimostheni Severi 12, 6th floor, Flat/Office 601, 1080, Nicosia, Cyprus, Attention: Legal.

11.2 Small Claims Court

Subject to the Mandatory Pre-Filing Notice requirement, either party may elect to pursue an individual Dispute in a local small claims court instead of arbitration, so long as the matter remains in small claims court and proceeds only on an individual basis.

11.3 Class Action and Jury Trial Waiver

To the fullest extent allowable by law, you and the Company waive the right to a jury trial and to litigate disputes in court in favor of arbitration (except for small claims court). You and the Company each waive the right to file or participate in a class, collective, or representative action against the other. The arbitrator may only award relief to the individual party seeking it, and not on a class or representative basis.

11.4 Arbitration Procedure

The arbitration will be administered under the Arbitration Rules of the International Chamber of Commerce (“ICC Rules”), as modified by this Arbitration Agreement. The seat of arbitration shall be Nicosia, Cyprus, and the arbitration will be conducted in English by a single arbitrator appointed in accordance with the ICC Rules. Proceedings will be conducted primarily through written submissions or online conferencing where practicable, without requiring in-person appearance unless the arbitrator determines a hearing is necessary. The arbitrator will apply the laws of Cyprus and will issue a written, reasoned award, ordinarily within 120 days of appointment. The Company will pay arbitration fees that the arbitrator finds would otherwise be cost-prohibitive for you, absent a finding that your claim was frivolous or brought in bad faith. This arbitration provision survives termination of these Terms and of your account.

11.5 Mass Arbitration Filings

If ten or more similar claims are asserted against the Company by the same or coordinated attorneys, the parties agree to cooperate in good faith to adopt efficient procedures for resolving them in a coordinated manner (for example, proceeding with a limited number of representative claims first), consistent with the applicable rules of the administering institution, before the remaining claims are filed and administered individually.

12. Opting Out of This Arbitration Agreement

You may opt out of this Arbitration Agreement by sending written notice to support@pdfvault.ai within 31 days of the later of: (1) the date you first use the Service, or (2) the date this Arbitration Agreement became effective. Your notice must include your name, the email address associated with your account, and an unequivocal statement that you wish to opt out. If you opt out, all other parts of these Terms continue to apply. This Arbitration Agreement survives termination of your relationship with the Company. If any part of it is found unenforceable, the remainder continues to apply.

13. Governing Law

These Terms are governed by the laws of Cyprus. The courts of Cyprus shall have exclusive jurisdiction over any matter not subject to the arbitration agreement in Section 11. Nothing in these Terms deprives you of the consumer protection rights granted by the mandatory laws of your country of residence.

13.1 For California Residents

If you are a California resident, in accordance with Cal. Civ. Code § 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

14. Limitation on Claims Period

Regardless of any statute or law to the contrary, any claim or cause of action arising from or related to your use of the Service or these Terms must be filed within one (1) year from the date the claim first arose. Failure to do so will result in the claim being permanently barred, except where applicable law requires a longer period.

15. Miscellaneous Provisions

No failure or delay by the Company in exercising any right under these Terms constitutes a waiver of that right. If any provision is found invalid or unenforceable, the remainder of these Terms remains in full force, and the invalid provision will be modified to the extent necessary to make it enforceable while preserving its intent.

These Terms constitute the entire agreement between you and the Company regarding their subject matter and supersede all prior agreements or understandings. The Company may assign or transfer its rights and obligations under these Terms in connection with a merger, acquisition, or asset sale; by continuing to use the Service, you consent to such transfer.

All communications between you and the Company may be conducted electronically and hold the same legal weight as written documents. By clicking buttons such as “Submit,” “Continue,” “Register,” or “I Agree,” you affirm your intent to be legally bound by these Terms.

The Company is not liable for any failure or delay in complying with these Terms arising from circumstances beyond its reasonable control, including force majeure events, legal or regulatory changes, or cyberattacks.

16. Contact

FLUTTWINGS INVESTMENTS LIMITED
Dimostheni Severi 12, 6th floor, Flat/Office 601, 1080, Nicosia, Cyprus.
Email: support@pdfvault.ai