Refund Policy

1. Overview

This Refund Policy applies to purchases of PDFVault subscriptions, plans, and paid features made on pdfvault.ai (the “Service”) and forms an integral part of our Terms and Conditions and Subscription Terms. Terms defined in the Terms and Conditions keep the meaning given there.

The version of this Policy in force on the date of a charge applies to that charge. We may update this Policy from time to time; material changes will be notified by email or prominent notice on the Service before they take effect.

Nothing in this Policy affects your statutory rights, including any non-waivable rights you have under the laws of your country of residence and the rights described in Section 6 below.

2. Refunds for Technical Issues

Trial fees and subscription charges are non-refundable, except as set out in this Policy or where required by law.

We will consider a refund of a charge only where all of the following apply:

• a verified technical fault on our side stops the Service, or a paid feature, from working as described;
• you contacted our support team at support@pdfvault.ai, described the issue, and gave us a reasonable opportunity to troubleshoot it (for example, by sharing details, screenshots, or the file concerned where appropriate);
• we were unable to fix the issue, or provide a working alternative, within a reasonable time after you reported it; and
• your refund request is received within 14 days of the date of the charge.

If a refund is issued under this Section, your subscription is cancelled and your access to paid features ends when the refund is processed. Any credits granted with the refunded purchase are cancelled at the same time.

Refunds are not available for reasons other than a verified technical fault. This includes forgetting to cancel before a trial ends or a renewal date, not using the Service, no longer needing the Service, and problems caused by your own device, browser, internet connection, or files.

3. Cancellation and Renewals

You can cancel at any time in your account billing settings (Dashboard → Settings → Billing) or by contacting support@pdfvault.ai. Cancelling stops all future renewals. You keep access to paid features until the end of the period you have already paid for. We do not prorate or refund the unused portion of a billing period, except as set out in this Policy or required by law.

Subscriptions renew automatically as described in the Terms and Conditions and the Subscription Terms, and where required by applicable law we will send you a reminder before a renewal charge. To avoid a renewal charge, cancel before the renewal date.

4. Credits and Add-on Features

Add-on purchases, whether one-time or recurring, follow the same rules as Section 2. Recurring add-ons are cancelled automatically when the main subscription is cancelled.

5. Billing Errors and Unauthorised Charges

If we charge you twice for the same purchase, or charge you in error, we will always refund the incorrect charge in full. If you tell us about a charge to your payment method that you did not authorise, we will investigate promptly and, where it is confirmed, refund it and cancel the subscription.

6. EU and UK Consumers: Right of Withdrawal

If you are a consumer in the European Union, European Economic Area, or the United Kingdom, you have a statutory right to withdraw from a contract for digital content or digital services within 14 days of purchase, without giving any reason, as described in the Terms and Conditions (which include a model withdrawal form). This right applies to the trial fee and to subscription charges alike.

If you expressly consented to immediate performance of the Service during the withdrawal period and acknowledged the consequences for your withdrawal right, then: for digital services, if you withdraw within the 14-day period, we may deduct a proportionate amount for the service already provided up to the time you informed us of your withdrawal; and for digital content that has been fully delivered, the right of withdrawal is lost.

Where you validly exercise the right of withdrawal, we will refund the amounts due without undue delay and no later than 14 days from the date we receive your withdrawal notice, using the same payment method as the original transaction, at no cost to you. This Section applies in addition to Section 2 and is not limited by it.

7. How to Request a Refund

Email support@pdfvault.ai with the subject line “Refund Request”. Include the email address on your account, the date and amount of the charge, and a description of the technical issue (with screenshots if possible). Before we make a decision, we may ask you to verify your identity or ownership of the account and to help us reproduce the issue.

Approved refunds are returned to the original payment method, in the original transaction currency, within 5–10 business days. We are not responsible for exchange-rate differences or fees applied by your bank or card issuer, and your bank or card issuer may take additional time to post the credit.

8. Exclusions

Except where required by applicable law or set out in Section 5, refunds are not available for:

• charges more than 14 days old;
• trial fees or subscription charges where there is no verified technical fault, including where you forgot to cancel or did not use the Service;
• the unused part of a billing period after cancellation;
• credits that have been used, and promotional or bonus credits;
• accounts suspended or terminated for violation of the Terms and Conditions.

9. Chargebacks

Please contact us at support@pdfvault.ai before initiating a chargeback with your bank or card provider: chargebacks carry significant fees and administrative burden and are usually slower to resolve than contacting us directly. If a chargeback is filed against a valid charge, we may suspend your account pending resolution. Fraudulent or improper chargebacks may result in termination of your account and, where appropriate, legal action, as set out in the Terms and Conditions.

10. Contact

FLUTTWINGS INVESTMENTS LIMITED
Dimostheni Severi 12, 6th floor, Flat/Office 601, 1080, Nicosia, Cyprus.
Email: support@pdfvault.ai